Lost or Stolen ATM / Debit Card

In the event your debit card is stolen or lost, please report the missing card immediately to avoid any unnecessary losses and so we can put a transaction block on your debit card. Contact us during business hours at 618-498-6466 or 618-786-2311.  After hours, you can call SHAZAM directly at 800-383-8000.

If fraud is suspected on your debit card, you will receive a phone notification. If you are unavailable, a voice message will be left asking you to call and verify the transaction. If there is no reply, they will put a temporary block on your card. The 24-hour phone line for SHAZAM Falcon Fraud Protection is 855-219-5399 or 866-508-2693.