Lost or Stolen Debit Card
In the event your card is stolen or lost, please report the missing card immediately to avoid any unnecessary losses and so we can put a transaction block on your card. Contact us during business hours at 618-498-6466 or 618-786-2311. After hours, you can call CARD SERVICES directly at 800-472-3272.
Report a debit card lost or stolen and immediately turn it off right from your phone all within our mobile banking app*. Click on My Cards and Manage Card then Report Lost or Stolen Card it will then call 800-472-3272.
If fraud is suspected on your debit card, you will receive a phone notification. Automated phone calls will come from 888-253-8962 or Text message alerts will come from 37268. If you are unavailable, a voice message will be left asking you to call and verify the transaction. If there is no reply, they will put a temporary block on your card.
Jersey State Bank utilizes a fraud detection program to prevent unauthorized use of your Debit Card. The program tracks the type of transactions you usually perform with your Debit Card and then compares that behavior with each new transaction and characteristics of fraud. If something seems suspicious, you may be called at home or cell phone to verify the transaction. If you are unavailable, a voice message will be left asking you to call and verify the transaction. If there is no reply, they will put a temporary block on your card. This program is for your protection as we try to eliminate Debit Card fraud. If you plan to use your Debit Card while traveling or to purchase expensive items that are not typical of your card use, please contact the bank to notify us.
Contact the bank if you plan to use your Jersey State Bank Debit Card while traveling in the US or out of the country. Due to fraud concerns, many foreign countries or out of state transactions may be declined if we were unaware of your plans. Please complete our Travel Notice with the dates and places you will be traveling so we can place you on an exception list or setup a Travel Plan within our mobile banking app. Add countries and U.S. states to enable purchases in destinations you plan to visit all within our mobile banking app*. Click on My Cards and Manage Card then Manage Travel Plans. Add up to 15 states and/or countries and dates of departure and return. Once the plan is submitted, it should go into effect immediately.